Our adaptations team are dedicated to improving the lives of customers on behalf of clients by providing a first class adaptations service. This approach is guided by meeting the individual needs of both our client and their customers.
Our CEA (Customer Engagement Advisor) service adds value by providing a personalised service for clients and their customers.
The full range of adaptations services include:
- Minor adaptations such as installing grab rails, hand rails, stair banisters, lever taps, half steps and small temporary ramp
- Major adaptations such as large external ramps, widening door openings, kitchen adaptations, over bath showers, level access showers, wet rooms, and electronic door access and intercom door systems.
Our customer satisfaction for adaptations has attained 100% month on month.
We have delivered over £6.2m worth of high quality adaptation works to clients over the past six years, resulting in an improved quality of life for each customer and increased client satisfaction with a value for money service.
Since 2013, ForWorks has reduced major adaptations waiting lists for City West Housing Trust from 500 to 0 days, offering the most vulnerable customers an entirely responsive service.