Performance

At ForWorks we believe in setting ambitious targets for the services we deliver to clients.

We carry out performance monitoring against client, internal and national KPIs on a monthly and day to day basis. We are proud to share with other organisations and monitor our performance based on our customer satisfaction surveys.

Below is the latest performance figures for our client City West Housing Trust.

October 2017 Performance

  • 100% of emergency jobs completed on time.
  • 100% of urgent jobs completed on time.
  • 96.12% of repairs completed right first time.
  • 98.51% of appointments were made and kept.

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